Privacy Policy

1. Information We Collect

Personal Information

When you book accommodations or use our services, we collect:

• Full name and contact information
• Email address and phone number
• Residential address
• Passport or travel document information (for property check-in)
• Payment and billing information
• Travel preferences and booking history

Information from Reviews and Communications

We collect information you provide when:

• Writing reviews or ratings
• Communicating with properties or tour operators
• Contacting our customer support
• Creating an account or user profile

Technical Information

We automatically collect certain technical data when you visit our website:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Referring website and links clicked
• Cookies and similar tracking technologies

2. How We Use Your Information

3. Data Sharing

We do not sell your personal information. We may share your information in these circumstances:

Service Partners

We share necessary information with property owners, tour operators, and travel service providers to facilitate your bookings and stay.

Payment Processors

Payment information is processed by secure third-party payment providers. We do not store complete credit card information.

Legal Requirements

We may disclose information when required by law, government agencies, or to protect our rights and safety.

Business Partners

We may share anonymous, aggregated information with analytics and marketing partners.

4. Data Security

We implement comprehensive security measures to protect your information:

• SSL Encryption: All data transmitted is encrypted using SSL/TLS protocols
• Secure Servers: Data stored on secure, protected servers
• Access Controls: Limited access to personal information by authorized staff only
• Regular Audits: Security assessments and vulnerability testing
• Compliance: We follow data protection regulations in Mexico and internationally

5. Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

Cookies

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Data Retention

We retain your information only as long as necessary:

• Booking Data: Retained for dispute resolution and record-keeping (7 years)
• Account Information: Retained while your account is active
• Marketing Data: Retained until you unsubscribe
• Technical Data: Retained for 12 months for analytics and security

7. International Data Transfers

Zihua Escapes is based in Mexico. If you are located outside Mexico, your information may be transferred to Mexico for processing. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing your information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

Your continued use of our services constitutes acceptance of the updated policy.