Terms of Service

1. Acceptance of Terms

Welcome to Zihua Escapes. By accessing or using our website, booking accommodations, tours, and related travel services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Zihua Escapes provides a platform for discovering, reviewing, and booking travel accommodations, tours, and travel experiences in Mexico and surrounding destinations. We connect travelers with property owners, tour operators, and travel service providers ("Service Partners").

3. Booking and Reservations

Your Responsibility

You are responsible for ensuring that the accommodations and services you book are suitable for your needs. We strongly recommend reading property descriptions, reviews, and policies carefully before confirming your reservation.

Cancellation Policy

Each property and service has its own cancellation policy. Please review the specific cancellation terms for your booking before confirming. Changes or cancellations must comply with the property's stated policy.

Payment

All payments are processed securely. By providing payment information, you authorize us to charge the agreed-upon amount. Refunds are subject to the cancellation policy of the specific property or service.

4. User Content and Reviews

Reviews and Ratings

Users may post reviews and ratings of properties and services. You agree that any reviews you post are honest, accurate, and based on genuine experience. We reserve the right to remove false, defamatory, or inappropriate reviews.

Prohibited Content

You agree not to post content that is:

• False, misleading, or fraudulent
• Defamatory, offensive, or abusive
• Contains personal information of others without consent
• Violates intellectual property rights

5. Liability Limitations

Zihua Escapes acts as a platform connecting travelers with service providers. We do not own or operate the properties or services listed on our website. We are not responsible for:

• The condition, cleanliness, or quality of accommodations
• Service quality provided by third-party operators
• Photos or descriptions provided by property owners
• Injuries, damages, or losses during your stay or tour
• Disputes between travelers and service providers

6. User Responsibilities

You agree not to:

• Use the Service for any illegal purpose
• Violate local, state, or international laws
• Harass, threaten, or discriminate against others
• Engage in fraudulent booking or payment practices
• Damage or misuse properties during your stay

7. Property House Rules

Each property has specific house rules. Guests are expected to respect these rules, including quiet hours, maximum occupancy, pet policies, and smoking restrictions. Violations may result in eviction without refund and potential legal action.

8. Intellectual Property

All content on the Zihua Escapes website, including photos, descriptions, text, and design elements, are owned by or licensed to Zihua Escapes. You may not copy, reproduce, or distribute this content without express written permission.

9. Dispute Resolution

Disputes between travelers and service providers should first be addressed directly. If a resolution cannot be reached, Zihua Escapes may help mediate disputes, but our decision is final. For disputes that cannot be resolved through these means, binding arbitration will be pursued.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after any change constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by the laws of Mexico and the United States, as applicable. Any legal action or proceeding related to these Terms or the Service shall be exclusively resolved in the courts of Mexico or the United States.